1. General Policy
All products sold by Emcenton Technology Limited are digital goods delivered electronically. Due to the nature of digital software and downloadable products, all sales are final and non-refundable once an order is confirmed and a download link has been sent.
By purchasing from us, you acknowledge and agree to this policy.
2. Non-Returnable & Non-Exchangeable Items
Because digital products cannot be returned, exchanged, or “unsent,” we strictly do not accept:
- Returns of downloaded software, applications, or digital files.
- Refund requests based on change of mind, dissatisfaction, or incorrect product choice.
- Claims relating to system incompatibility or user error.
It is your responsibility to ensure your device, internet connection, and systems are compatible with our products before purchase.
3. Exceptional Cases
Refunds will only be considered under the following extremely limited circumstances:
- The product was never delivered to the email address provided, and proof can be verified by our support team.
- Duplicate transactions caused by a clear technical error on our payment gateway.
In such cases, you must notify us within 48 hours of purchase with valid supporting evidence. We reserve the sole right to investigate and determine eligibility.
4. No Guarantee of Performance
Our products are provided “as is” without warranties of any kind. We do not guarantee profitability, accuracy, or suitability for your specific purpose. Refunds will not be issued due to performance outcomes or market conditions.
5. Chargebacks & Disputes
Any attempt to initiate a chargeback or payment dispute without first contacting us will be treated as fraudulent. We reserve the right to block future purchases, terminate accounts, and pursue legal remedies if necessary.
6. Policy Updates
Emcenton Technology Limited reserves the right to amend this Refund & Returns Policy at any time without prior notice. Continued use of our services implies acceptance of any changes.
7. Contact Information
For questions about this Refund & Returns Policy, contact us at:
Emcenton Technology Limited
13th Floor, One Padmore Place,
George Padmore Road,
P.O. Box 856-00606,
Nairobi, Kenya